Trasforma i segnali dei clienti nella prossima azione migliore.
Ricerca, conversazioni omnicanale, campagne, flussi no‑code, agenti IA e analytics su un unico livello di dati. Unifica clickstream, ordini, ticket, feedback e interazioni sui social, poi assegna un punteggio a ogni segnale e agisci in tempo reale.
I team di queste aziende si fidano di noi
Tutto il tuo stack clienti, su un'unica piattaforma
Risposte ai sondaggi, conversazioni, ordini e pagamenti, flussi e i tuoi modelli di ML lavorano sugli stessi dati, così ogni risposta, messaggio e ordine resta collegato, senza strumenti separati da integrare tra loro.
Ricerca e raccolta dati
Intelligence sui clienti e sull'esperienza
Automazione e flussi di lavoro
Analisi e approfondimenti basati sull'IA
Dalla prima domanda al quadro completo
Da un sondaggio lampo di cinque minuti a uno studio in più paesi, con logica di ramificazione, punteggi e il tuo branding.
Collega ogni risposta ai dati che la spiegano
Raccogli risposte su ogni canale usato dai tuoi clienti
Condividi un sondaggio via email, WhatsApp, link web, codice QR, PDF stampabile, incorporamento nel sito o post sui social, invia il link via SMS oppure collegalo alle tue piattaforme di marketing e CRM.
Ogni collettore registra le proprie aperture e risposte, e ogni sondaggio si adatta a qualsiasi dispositivo.
Pensato per organizzazioni che lavorano oltre i confini
La piattaforma stessa è disponibile in inglese, tedesco, spagnolo, francese, hindi, italiano e russo, così ogni team regionale lavora nella propria lingua.
Ogni sondaggio in 100+ lingue
Il testo viene tradotto automaticamente al salvataggio, poi localizzi e gestisci ogni lingua dal designer.
La lingua di ogni rispondente viene rilevata automaticamente e può cambiarla in qualsiasi momento.
Lavorate insieme, in tempo reale, in ogni workspace
Dai a ogni team, regione o brand il proprio workspace, con membri, sondaggi, campagne, flussi e liste contatti dedicati.
Assegna ruoli e accessi, modifica in tempo reale insieme ai colleghi e verifica chi ha cambiato cosa, e quando. Una stessa persona può lavorare in più workspace.
Misura ogni esperienza. Rispondi a ogni cliente.
Punteggi e conversazioni stanno fianco a fianco, così il team che legge un punteggio basso può ricontattare quel cliente dalla stessa inbox.
Scopri come si sentono i clienti, e perché
Monitora NPS, CSAT e sentiment in ogni punto di contatto, e segui ogni percorso fino agli ordini e ai momenti che fanno muovere il punteggio.
Scopri gli analytics CXTutti i canali in un unico hub
Le conversazioni via email, WhatsApp, SMS, Microsoft Teams e Slack arrivano insieme, con note interne che il tuo team aggiunge accanto a ogni thread.
Organizza le conversazioni per cliente, campagna o etichetta
Visualizza la cronologia completa delle risposte e dei feedback di ogni cliente
Un'unica inbox per sondaggi, campagne e assistenza
Ogni conversazione si sincronizza in tempo reale, così chi la prende in carico vede l'ultima risposta e a chi è assegnata prima di rispondere.
Crea regole per l'etichettatura automatica, la risposta automatica o il routing
Assegna automaticamente la priorità ai messaggi critici
Passa i thread tra colleghi e agenti IA
Automatizza ciò che viene dopo, senza scrivere codice
Qualsiasi risposta a un sondaggio, messaggio in arrivo, ordine o webhook da un altro sistema può avviare un flusso che verifica le sue condizioni e agisce in autonomia.
Descrivi un flusso. Ottienine uno funzionante.
Campagne multicanale
Orchestra campagne email, SMS, WhatsApp e social da un unico punto, indirizzate alle liste di contatti che scegli.
Scopri le campagneAgenti IA
Genera un agente IA da una richiesta in linguaggio naturale, collegalo alla tua knowledge base e mettilo al lavoro nei tuoi flussi.
Scopri gli agenti IAOrdini e pagamenti
Ricevi ordini direttamente in un sondaggio con schede prodotto, disponibilità in tempo reale, Stripe Checkout e rimborsi per articolo o per importo.
Scopri ordini e pagamenti
Sicurezza e conformità di livello enterprise, integrate.
Certificazione indipendente e una documentazione dettagliata quanto la richiedono i tuoi team di sicurezza e procurement.
- Certificazione ISO/IEC 27001, verificabile su IAF CertSearch
- Conforme al GDPR, con accordo sul trattamento dei dati (DPA) su richiesta
- Ospitato su Google Cloud, con crittografia in transito (TLS 1.2+) e a riposo (AES-256)
- Accesso basato sui ruoli per organizzazioni, team e workspace, con autenticazione a più fattori
Analytics che prevedono, non si limitano a riportare
Prevedi i trend, riassumi e analizza i testi aperti, raggruppa i rispondenti e individua le anomalie nelle tue risposte. Poi addestra i tuoi modelli sui tuoi dati nel Training Studio.
Analisi predittiva
Scopri dove stanno andando le tue metriche
Analisi del testo
Riepiloghi, estrazione, temi e sentiment da testo libero e file
Clustering intelligente
Raggruppa i rispondenti in base a come rispondono
Rilevamento anomalie
Individua schemi insoliti
Cosa dicono i nostri clienti
An exceptional and intelligent survey tool with incredible insights
Survey Analytica offers an extensive template collection and multi-language support with easy translation. The AI-powered survey generation using ChatGPT is game-changing. Robust analytics provide valuable insights, and effortless customization creates visually appealing surveys that increase response rates.
Lalit F.
Founder & CEOTech StartupSurvey Solution that you will need to have!
Coming from enterprise survey platforms, Survey Analytica's interface feels familiar. All components like multiple choices, matrix, NPS, date, dropdown, file upload, conditional flow are available. If you're looking for an alternative to expensive platforms and want the most useful features - survey building, contacts database, email customization, workflows, analytics, dashboard, API integration and AI - this is the way to go!
Sonny
Program ManagerIT Services, 51-200 EmployeesBest-in-class features for Market Research and Experience Management
I love the AI chat assistant to build surveys easily without prior knowledge. The sentiment analysis feature is great, and the option to import data from external sources is unique. The flows feature automates tasks, saves time and seamlessly integrates with existing tools and software. It's been great for market research and personal campaigns.
Rahul
Senior Business AnalystApparel & Fashion, 1000+ EmployeesExceptional Survey Analytics Platform - Highly Recommended!
The intuitive interface makes designing and distributing surveys a breeze. Fully customized surveys with flexible questions, formats, and branding. Robust analytics tools provide deep insights with detailed reports and visualizations. Real-time data collection and excellent customer support. Perfect for market surveys, employee engagement, and academic research.
Doris
Product ManagerIT Services, 2-10 EmployeesEnhanced survey and form management made easy and well priced
I absolutely love the templates. It has both forms and surveys, easy to use and well priced. The multiple language feature is great. Very quick support when help is needed. Used for market research and as a permanent feedback loop on digital experience enhancements.
Adam
ManagerReal Estate, 11-50 EmployeesA great platform for survey creation and data analysis
I appreciate Survey Analytica for its user-friendly interface and robust features. The platform offers powerful survey creation tools, advanced analytics, and an interactive dashboard for visualizing insights. The ability to customize reports and collaborate with team members while ensuring data security are standout features.
Kashish S.
Social Media ManagerMarketing AgencyIt's Just Incredible!
The platform is very easy to use. I personally liked its different question types and survey templates. The workflow automation saves hours of manual work every week.
Swapnil K.
Digital Operations ManagerE-commerce CompanySurvey Analytica Provides A Tool Everyone Can Use
As someone who has used many survey tools, it was refreshing to find a new package that meets my needs and budget. I love the comparability to expensive tools with additional features like flows. It's well thought out as a research tool, not just a glorified forms package. The team is very responsive to suggestions!
Brian N.
PresidentResearch FirmHighly Recommended for All Sized Businesses!
I wholeheartedly recommend Survey Analytica for businesses looking for affordable, user-friendly survey software. The intuitive interface made survey creation a breeze. It offers robust data analysis tools including charts and graphs for valuable insights. Filtering and segmenting data helps understand customer segments better.
Archana M.
Solutions ArchitectEnterprise SolutionsSuperb tool, easy to implement - all that you need!
Great customizable features, very easy to integrate and get everyone to understand and use. The analytics capabilities are top-notch and the support team is incredibly helpful.
Avneet S.
Chief Strategy OfficerConsulting FirmAn exceptional and intelligent survey tool with incredible insights
Survey Analytica offers an extensive template collection and multi-language support with easy translation. The AI-powered survey generation using ChatGPT is game-changing. Robust analytics provide valuable insights, and effortless customization creates visually appealing surveys that increase response rates.
Lalit F.
Founder & CEOTech StartupSurvey Solution that you will need to have!
Coming from enterprise survey platforms, Survey Analytica's interface feels familiar. All components like multiple choices, matrix, NPS, date, dropdown, file upload, conditional flow are available. If you're looking for an alternative to expensive platforms and want the most useful features - survey building, contacts database, email customization, workflows, analytics, dashboard, API integration and AI - this is the way to go!
Sonny
Program ManagerIT Services, 51-200 EmployeesBest-in-class features for Market Research and Experience Management
I love the AI chat assistant to build surveys easily without prior knowledge. The sentiment analysis feature is great, and the option to import data from external sources is unique. The flows feature automates tasks, saves time and seamlessly integrates with existing tools and software. It's been great for market research and personal campaigns.
Rahul
Senior Business AnalystApparel & Fashion, 1000+ EmployeesExceptional Survey Analytics Platform - Highly Recommended!
The intuitive interface makes designing and distributing surveys a breeze. Fully customized surveys with flexible questions, formats, and branding. Robust analytics tools provide deep insights with detailed reports and visualizations. Real-time data collection and excellent customer support. Perfect for market surveys, employee engagement, and academic research.
Doris
Product ManagerIT Services, 2-10 EmployeesEnhanced survey and form management made easy and well priced
I absolutely love the templates. It has both forms and surveys, easy to use and well priced. The multiple language feature is great. Very quick support when help is needed. Used for market research and as a permanent feedback loop on digital experience enhancements.
Adam
ManagerReal Estate, 11-50 EmployeesA great platform for survey creation and data analysis
I appreciate Survey Analytica for its user-friendly interface and robust features. The platform offers powerful survey creation tools, advanced analytics, and an interactive dashboard for visualizing insights. The ability to customize reports and collaborate with team members while ensuring data security are standout features.
Kashish S.
Social Media ManagerMarketing AgencyIt's Just Incredible!
The platform is very easy to use. I personally liked its different question types and survey templates. The workflow automation saves hours of manual work every week.
Swapnil K.
Digital Operations ManagerE-commerce CompanySurvey Analytica Provides A Tool Everyone Can Use
As someone who has used many survey tools, it was refreshing to find a new package that meets my needs and budget. I love the comparability to expensive tools with additional features like flows. It's well thought out as a research tool, not just a glorified forms package. The team is very responsive to suggestions!
Brian N.
PresidentResearch FirmHighly Recommended for All Sized Businesses!
I wholeheartedly recommend Survey Analytica for businesses looking for affordable, user-friendly survey software. The intuitive interface made survey creation a breeze. It offers robust data analysis tools including charts and graphs for valuable insights. Filtering and segmenting data helps understand customer segments better.
Archana M.
Solutions ArchitectEnterprise SolutionsSuperb tool, easy to implement - all that you need!
Great customizable features, very easy to integrate and get everyone to understand and use. The analytics capabilities are top-notch and the support team is incredibly helpful.
Avneet S.
Chief Strategy OfficerConsulting Firm