Your Participant Portal is served from a hostname you own — for example panel.acme.com or members.acme.com. This guide covers adding the domain, creating the DNS records, completing verification, and optionally mapping the domain to specific teams inside your organization.

Prerequisites

• Access to your DNS provider (Cloudflare, Route 53, GoDaddy, Namecheap, etc.)
• A hostname you own — a subdomain such as panel.acme.com is the most common choice
• A Professional or Enterprise plan

Step 1 — Add the Domain

1. Open Settings → Domains.
2. Click the Participant Panel tab.
3. Click Add Domain and type the full hostname you want to use.
4. Click Add.

The domain appears in the list with a Pending status. Nothing goes live until DNS is verified and a TLS certificate is issued.

Step 2 — Add the DNS Records

After adding the domain you will see the exact records to create at your DNS provider. Copy them precisely — a typo in any value will block verification. You will typically create two records:

• A routing record (usually a CNAME) pointing your hostname at the portal infrastructure
• A verification TXT record proving domain ownership

If you are using an apex/root domain (e.g. acme.com without a subdomain), check whether your DNS provider supports ALIAS or ANAME records — a standard CNAME cannot sit at the zone root.

Step 3 — Verify

1. DNS propagation takes anywhere from a few minutes to a few hours.
2. Return to Settings → Domains → Participant Panel and click Check Status on the domain row.
3. When both records are detected the status changes from Pending to Verified.
4. A TLS certificate is issued and renewed automatically — your portal is always HTTPS with no certificate work from you.

Step 4 — Map Teams (Optional)

By default a verified panel domain is associated with your whole organization. To restrict it to specific teams — so different subdomains serve different audience segments:

1. On the verified domain row, open the Teams selector.
2. Pick the team or teams whose participants should be associated with this domain.
3. Save.

You can have multiple panel domains, each mapped to a different team. For example: retailers.acme.com for your retailer segment and staff.acme.com for internal employees — same organization, completely separate audiences.

Removing or Replacing a Domain

To remove a domain, click the delete action on its row in Settings → Domains → Participant Panel. Afterwards you can clean up the DNS records at your provider. Replacing a domain is a remove-then-add operation — there is no in-place edit.

Troubleshooting

• Status stays “Pending” for more than an hour — double-check the records at your DNS provider. Use an online DNS lookup tool to confirm the records are resolving with the correct values.
• Participants see a “wrong workspace” message — they are signed in under a different organization’s account. They should sign out and sign back in with credentials for your organization.
• “Domain already in use” error — another organization has registered this hostname. Choose a different subdomain or contact support to resolve the conflict.
• Certificate not issued after verification — certificate provisioning normally completes within minutes of a successful DNS check. If it takes longer than 15 minutes after the Verified status appears, contact support.

Next Step

Once your domain shows Verified you can assign it to a portal and publish. Continue to Building Your Portal — Design Tabs, Components & Branding.