Zendesk + SurveyAnalytica
Connect Zendesk and drive its API from flows through the universal connector — tickets in, updates out, honestly framed.
Straight framing: SurveyAnalytica has Zendesk OAuth connect (read-write scope) and a universal connector for authenticated HTTP — named point-and-click Zendesk actions aren't shipped yet. What works today: flows that call the Zendesk API (create or update tickets, add tags), scheduled paginated reads of tickets as a data source, and Zendesk webhooks starting your flows — which is how a post-ticket CSAT loop is built.
Workflow triggers
Zendesk webhooks inbound
Zendesk triggers/webhooks call a flow's unique URL on ticket events — e.g. 'ticket solved' starts the CSAT survey flow.
Workflow actions
Ticket writes via the connector
Create or update tickets, comments and tags through the Zendesk API per record.
Poll tickets
Scheduled paginated reads with incremental since-timestamps — Zendesk's incremental exports fit the connector's read model directly.
How data flows
Ticket events in via Zendesk webhooks; API writes and incremental reads out via the connector. Pair with survey triggers to close the loop: solved ticket → CSAT survey → low score reopens or tags the ticket.
Connection: Zendesk OAuth 2.0 connect against your subdomain, or an API token on a webhook connection.
Worked example: CSAT after support, closed-loop
In Zendesk: a webhook on 'ticket solved' calls the flow's inbound URL.
Action: the flow sends the CSAT survey on the customer's channel.
Trigger: the response arrives; scores under three add a tag and an internal note back on the ticket via the API.
Setting it up
1.
Connect Zendesk via OAuth (your subdomain) or create an API token.
2.
Add a Zendesk webhook pointing at your flow's inbound URL.
3.
Use the connector for ticket writes and incremental reads.
Frequently asked questions
Is 'Zendesk post-ticket survey' one click?
Not yet — it's a short assembly: one Zendesk webhook plus one flow, both described above exactly as they ship. Named Zendesk actions are on the roadmap.