Automate CSAT Across Sales and Support Interactions
Learn how to automatically collect feedback after demos, purchases and support cases—and turn every response into timely follow-up and customer recovery.
SurveyAnalyticaSupport journey
- Support ticket closes
- A CSAT request is sent automatically
- A low rating triggers an alert and recovery workflow
- The response is linked to the customer and ticket
- Support performance appears on the dashboard
Sales journey
- Demo, consultation, store visit or sales interaction is completed
- A short experience survey is triggered
- Feedback is connected to the salesperson, location or opportunity
- Poor experiences are escalated
- Positive respondents can be routed towards the appropriate next step
Agenda
11:00 AM
Welcome and context
Introduce SurveyAnalytica, the topic and what attendees will learn
11:03 AM
Why interaction-level CSAT matters
Gaps in periodic surveys, delayed feedback and disconnected sales/support data
11:08 AM
Designing the CSAT journey
Choosing triggers, questions, channels, timing and identifiers
11:13 AM
Sales and support use cases
Compare post-demo, post-purchase and ticket-closure feedback
11:18 AM
Live SurveyAnalytica demo
Build and execute an end-to-end CSAT automation
11:33 AM
Closing the feedback loop
Alerts, routing, customer recovery and escalation
11:38 AM
Measurement and insights
Dashboards, team/location comparison, trends and response rates
11:42 AM
Implementation checklist and CTA
How attendees can launch their first automated CSAT journey
11:45 AM
Live Q&A
Business, integration and implementation questions
Speakers
Abhay
Founder · CosmoneuralAbhay is the founder of SurveyAnalytica and Cosmoneural, and an enterprise architect and product builder with more than two decades of experience designing digital platforms and enterprise solutions. He has held technology and consulting roles across organisations including Tata Digital, SAP, Accenture, Publicis Sapient and Infosys. His work focuses on connecting customer and operational data with the decisions and workflows that improve business outcomes. Through SurveyAnalytica, he is building a customer intelligence and decisioning platform that helps organisations unify customer signals, measure experiences and translate insights into governed action. In this webinar, Abhay will demonstrate how organisations can automate interaction-level CSAT and build closed-loop recovery workflows across sales and support.
LinkedInMonday, October 12, 2026 at 11:00 AM GMT+5:30 – 12:00 PM GMT+5:30
60 min
Google Meet
3 registered
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