Brand Loyalty Assessment
Measures how strongly existing customers are attached to your brand: repeat intent, share of spend, advocacy and what would make them switch. Send it to active customers every six to twelve months to spot switching risk early.
Your relationship with [Your brand]
Question 1*
How long have you been a customer of [Your brand]?
Question 2*
How often do you buy or use [Your brand]?
Question 3*
Of everything you spend on [product category], roughly how much goes to [Your brand]?
1 2 3 