Customer Effort Score (CES) Survey
Shows how much effort customers spend to get a request or issue handled, and which step makes it hard. Send it right after a service request is closed. The first question is the standard Customer Effort Score (CES 2.0) item.
Your recent request
Question 1*
The company made it easy for me to handle my issue.
How much do you agree with this statement?
Question 2*
What was your request about?
Question 3*
Which channels did you use? (Select all that apply)
Question 4*
How many times did you contact us about this request?
Question 5*
Is your request now fully resolved?
Question 6*
How easy was each step?
Very difficult
Difficult
Neither easy nor difficult
Easy
Very easy
Not needed
Finding the information I needed
Reaching the right person
Explaining my issue
Getting a clear answer
Completing the steps you asked of me
Question 7
What would have made this easier?