Customer Satisfaction Score (CSAT) Survey
Measures overall satisfaction and satisfaction with each part of the customer journey, so you can see which touchpoints to fix first. Send it to active customers every quarter or after a major milestone.
Overall satisfaction
Question 1*
Overall, how satisfied are you with [Company]?
Question 2*
How satisfied are you with each of the following?
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
Not applicable
Quality of our products or services
Value for money
Ease of buying from us
Delivery or fulfilment
Customer service
Communication and updates
Question 3*
How well did our products or services meet your expectations?
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