Customer Support (Post-Ticket) Survey
Rates a single support case: whether it was resolved, how much effort it took and how the agent handled it. Trigger it when a ticket is closed; it includes the standard Customer Effort Score (CES 2.0) item.
Your support request
Question 1*
Was your issue resolved?
Question 2
What still needs to happen to resolve it?
Question 3*
How many times did you contact us about this issue?
Question 4*
The company made it easy for me to handle my issue.
How much do you agree with this statement?
Question 5*
Overall, how satisfied are you with the support you received?
Question 6*
How would you rate the person who helped you?
Poor
Fair
Good
Very good
Excellent
Not applicable
Knowledge of the issue
Courtesy
Speed of response
Clarity of explanations
Question 7
What could we have done better?