Question 1*

Full name

Question 2*

Email address

Question 3*

Phone number

Phone

Question 4*

Order or tracking number

Question 5*

Date received

Question 6*

Condition of the outer packaging on arrival

Severely damaged

Visibly damaged

Minor damage

Looked intact, contents damaged

Question 7*

Did you note the damage when signing for the delivery?

Yes

Not sure

Question 8

Photo of the outer packaging

Question 9*

Preferred resolution

Replacement

Refund

Store credit

Question 1*

Item name

Question 2

SKU or item code (optional)

Question 3*

Describe the damage

Question 4*

Photo of the damaged item

Question 1*

Full name

Question 2*

Email address

Question 3*

Phone number

Phone

Question 4*

Order or tracking number

Question 5*

Date received

Question 6*

Condition of the outer packaging on arrival

Severely damaged

Visibly damaged

Minor damage

Looked intact, contents damaged

Question 7*

Did you note the damage when signing for the delivery?

Yes

Not sure

Question 8

Photo of the outer packaging

Question 9*

Preferred resolution

Replacement

Refund

Store credit

Question 1*

Item name

Question 2

SKU or item code (optional)

Question 3*

Describe the damage

Question 4*

Photo of the damaged item

Damaged Shipment Report

Documents transit damage with photos of the packaging and of each affected item, to support a replacement decision and a claim against the carrier. Send it as soon as a customer reports a damaged delivery.

Damaged shipment

Damaged Shipment Report

Documents transit damage with photos of the packaging and of each affected item, to support a replacement decision and a claim against the carrier. Send it as soon as a customer reports a damaged delivery.

Damaged shipment