IT Help Desk Satisfaction Survey
A short internal-service survey on resolution, speed, effort and technician quality, to find where the help desk loses time or goodwill. Send automatically when a ticket is closed.
Your recent IT request
Question 1*
Was your issue fully resolved?
Question 2
What is still outstanding?
Question 3*
How long did it take from raising the request to resolution?
Question 4*
How much do you agree: IT made it easy to get my issue sorted.
Question 5*
How satisfied were you with each of the following?
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
Not applicable
Technician's knowledge
Courtesy
Updates while the request was open
Speed of resolution
Question 6*
Overall, how satisfied are you with how this request was handled?
Question 7
How could we have done better?