Net Promoter Score (NPS) Survey
Relationship NPS: tracks how loyal your customer base is over time and what drives promoters and detractors. Send it to all active customers once or twice a year, not after a single interaction.
Your recommendation
Question 1*
How likely are you to recommend [Company] to a friend or colleague?
Question 2*
What is the main reason for your score?
Question 3*
Which of these influenced your score the most?
1 2 