Transactional NPS (Post-Interaction) Survey
Send right after a delivery, a closed support ticket or a store visit to see how that one interaction affects loyalty. Five short questions, sized for WhatsApp, SMS or email flows.
Your recent experience
Question 1*
Based on your recent [interaction], how likely are you to recommend [Company] to a friend or colleague?
Question 2*
What is the main reason for your score?
Question 3*
Which parts of the interaction mattered most to your score? (Choose up to 2)
Question 4*
Did we fully take care of what you needed?
Question 5
May we contact you about your feedback?