Encuesta de Puntuación del Esfuerzo del Cliente (CES)
Medir qué tan fácil es para los clientes interactuar con su empresa
Ease of Experience
Question 1*
The company made it easy for me to handle my issue
Question 2*
How much effort did you personally have to put forth to handle your request?
Question 3*
How easy was it to find the information you needed?
Question 4*
How easy was it to navigate our website/app?
Question 5*
How many times did you have to contact us to resolve your issue?
Question 6*
What would have made your experience easier?